Frequently Asked Questions

1.

What all is included with your rental fee?

Delivery and pick up is included in Mecklenburg and Union County. Delivery fee available if located outside of service area.

2.

Do I need to make a deposit?

Yes. Reservations are allocated on a first come first serve basis. A 50% non-refundable deposit will reserve a bounce house for your celebration. If your event is canceled prior to delivery due to inclement weather, we will gladly reschedule your event up to 1 year from your initial event date. 

3.

Are your bounce houses cleaned?

Yes! We take excellent care of our bounce houses and will always deliver a vacuumed, cleaned, and disinfected bounce house to your celebration.

4.

How large of an area is needed to accommodate the bounce house? 

This varies based on the bouncer. When booking, please inquire about size if you are concerned about space.

5.

What surfaces can accommodate the bounce houses?

A flat level surface is needed. Turf, grass, concrete, asphalt, and carpet are great surfaces. No rocks or gravel will be permitted unless you notify us upfront so we can bring proper supplies for a safe installation.

6.

What is the maximum distance from an electrical outlet can the bounce house be set up?

75 ft. from the electrical outlet is the maximum distance. If you are further than 75ft from an electrical outlet or you do not have access to electricity, we also rent generators for $125.

*Please specify this need while reserving.

7.

Can you provide an operator for the bounce house?

Yes. Upon request we have operators for an additional hourly fee.

*Please specify this need while reserving.